What this means for you
MobiSell buys used electronics from customers. There are no retail customer purchases, and thus standard consumer product returns do not apply.
Nature of Services
MobiSell (operated by MobiStar) is an online re-commerce platform. Our service involves evaluating, inspecting, and purchasing pre-owned electronics (such as mobile phones and tablets) directly from individual users.
Because MobiSell does not sell retail consumer goods to users on this site, traditional product return policies do not apply. Instead, our refund and cancellation policies govern the cancellation of pickup orders and the handling of payment / payout disputes.
What this means for you
You are free to cancel your scheduled device pickup at any time before the doorstep inspection is completed.
Cancellation Policy
As a seller, you retain complete control over your transaction. You can cancel your pickup appointment at any point prior to the doorstep evaluation and final acceptance of our price offer without incurring any fees or penalties.
To cancel a scheduled pickup, you may use the cancellation link in your SMS/email confirmation, or contact our support team. Once the device evaluation is completed and you accept the final payout offer on-site, the sale is considered final, and ownership of the device transfers to MobiStar. Post-payment cancellations are not permitted.
What this means for you
If a payout fails or is transferred in error, we will investigate and resolve the balance immediately.
Payouts & Refunds
Once you accept the device valuation, our agent triggers the payment transfer (via UPI, IMPS, or bank transfer). If the transfer fails due to network errors, bank issues, or incorrect account details provided by the seller, MobiStar is committed to resolving the issue immediately.
In the rare event of an overpayment or double payout, the customer agrees to cooperate with MobiStar support to refund the excess amount back to our corporate account within 24-48 hours. In the event of an underpayment, MobiStar will immediately initiate a top-up transfer to settle the agreed balance.
What this means for you
Failed payments or corrected settlements are processed within 5-7 business days.
Processing Timelines
All approved payout corrections, failed transfer resolutions, or refund adjustments are processed by our finance department. For failed payouts that require manual bank reconciliation, it may take 5-7 business days for the funds to reflect in your bank account, depending on your bank's processing cycles.
We will provide transaction receipts and reference numbers for all initiated correction payments so you can track the status with your bank.
What this means for you
Our dedicated support team is available to assist you with any payment or cancellation issues.
Contact Support
If you experience any issues with a payout, wish to cancel a scheduled pickup, or have any questions about this policy, please reach out to us at: